Car Rental - Dubai | Four Seasons Car Rental LLC

1. Is there an age limit?
Yes, drivers must be at least 25 years old and no older than 65. You also need to have had a valid driver’s license for at least one year.
2. What documents do I need to rent a car from Four Season Car Rental?
You'll need these documents to complete your rental:
- Copy of Passport with visa page
- Copy of your valid UAE driving license
- Valid International License Credit Card.
3. Can I see the Rental Agreement before I pick up my car?
Because the Rental Agreement can change depending on your rental dates, car type, and location, we can't give you the exact copy you'll sign at the counter. However, you can review our Master Rental Agreement, which is the base for all versions used at different locations.
4. What payment methods do you accept?
You can pay for your rental using any of these options:
- Cash
- Visa
- MasterCard
- American Express
- Online Banking
5. Can I prepay for my rental?
Yes! You can reserve and prepay online using a credit or debit card through a bank transfer. Just contact our customer care team for our bank account details. You can also prepay in cash by visiting us in person or reaching out to customer care for other options.
Customer Care:
Phone: (971) 55 154 3333
6. Is a deposit required to rent a vehicle?
Yes, a deposit is needed. The type, amount, and payment method will depend on the specific rental agreement.
7. Can I reserve a rental car?
Yes! You can reserve a car from Four Season Car Rental by contacting one of our sales representatives.
8. What do I need to make a reservation?
To reserve a rental car with Four Season Car Rental, you'll need to provide:
- Your full name (as shown on your ID and passport)
- Your contact details
- Your current address in the UAE
Note: For certain reservations, an advance payment may be required:
- For rentals longer than 7 days
- For luxury cars rented for more than 4 days
9. How can I modify or cancel my reservation?
You can change or cancel your reservation by contacting our customer care team. Please note that any changes or cancellations must be made at least 48 hours in advance. If you cancel or modify within less than 48 hours, additional charges may apply.
10. Are there fees for returning the car late?
Yes, vehicles are rented on a daily (24-hour) basis, and there is a 1-hour grace period for returns. After that hour, you'll be charged an hourly rate. If you're more than 3 hours late, you'll have to pay for a full day. Please note that there’s no grace period for rental fees, surcharges, or optional equipment and protection charges; full-day charges will apply for those as well.
11. Does the rental cost include fuel or Salik fees?
No, our rental rates do not include the cost of fuel. However, we provide a half tank of fuel for mid-range luxury cars and a full tank for high-end luxury cars, including sports and exotic cars.

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12. Are there any other fees?
No, there are no additional fees unless you choose to add extra services, such as a personal driver, urgent exchange, pick-up, or other options.
13. What types of vehicles do you offer?
Four Season Car Rental has a variety of vehicles in different categories to suit your needs. All cars are clean and regularly checked, and we have a 24-hour help desk available. You can visit our Luxury Cars page to see more options.
14. Do you have budget cars?
At the moment, we do not offer budget range cars.

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15. Is smoking allowed in rental cars?
We do not encourage smoking in our cars or even outside of them.
16. Can I change the return location for my vehicle after picking it up?
Yes, you can change the return location for your rental car. Just contact our customer care team 3 to 6 hours in advance to make the arrangement.
17. Can I extend my rental beyond the original return date?
It depends on the situation. If another customer has reserved your rental car, you won't be able to extend your rental. However, you can exchange your car for another available model. If you choose a car in the same range and category, the rental charges will stay the same. If you switch to a lower or higher range, the rates will be adjusted accordingly. If your original rental car is not reserved, you can extend your rental by contacting our customer care team or sales department.
18. What should I do if I have problems with my car? Do you offer roadside assistance?
Before driving, take some time to get to know the car’s features, like the heat and A/C, radio, lights, windshield wipers, spare tire, seat belts, door locks, and how to access the gas tank. Trying to figure these things out while driving can be dangerous. Don’t wait for the fuel warning light to think about getting gas, especially if you’re unsure of how far the next station is.
If you encounter any problems with your rental car, please contact our Sales Department. For minor issues that can be fixed quickly, we’ll send our operations team to help. If your car has a serious malfunction, reach out to our sales team for assistance or a replacement vehicle. Please stay in your car and wait for service or the police to arrive.
19. What should I do if I'm involved in an accident or if the car is damaged during my rental?
If you're in an accident, do not leave the scene. Contact the police right away. If no one is injured and the damage is minor, it's best to move the vehicles to the side of the road to avoid blocking traffic. If the damage is serious, do not move the vehicles. Make sure to get a police report and submit it to Four Season Car Rental.
20. Where is your location?
You can find the detailed address of Four Season Car Rental on our Contacts page, or you can search for "Four Season Car Rental" on Google Maps.

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